Zammad: Profile not clickable on browsers with touch events or on some Chrome for Windows

Created on 11 Sep 2017 · 18Comments · Source: zammad/zammad

Infos:

Used Zammad version: 2.0
Used Zammad installation source: (source, package, ...)
Operating system:
Browser + version: Chrome

Expected behavior:

Just Updated to 2.0! Nice work! But when i click on "Profile" i get nothing. No reaction.

Actual behavior:

Steps to reproduce the behavior:

bug verified

Source

Julian0o

👍1

All 18 comments

Hi @Julian0o
is there an output in the JS error Console?
Have tried to log out login again? + Delete Cache

regards

hanneshal on 11 Sep 2017

Even with inkognito Tab no chance.

How can i get the JS error Console?

Julian0o on 11 Sep 2017

maybe something to do with #1325 ?

babakkazemi on 11 Sep 2017

We use Zammad 2.0 with Chrome and don't have that issue.

@Julian0o
Open developer tools -> Console
Here more instructions -> https://developer.chrome.com/devtools

jannheider on 11 Sep 2017

I can confirm this issue, but for me the whole submenus on the left pane doesn't work. So I can't sign off or create a new ticket as well.

The issues seems to be related to Chrome only (Version 61.0.3163.79 (Official Build) (64-bit)). I can't reproduce it in Firefox. I also don't see any error messages in the JS Console.

Zammad Ubuntu package is 2.1.1-1505128598.ef38800b.xenial.

One more thing: I'm able to navigate in the menu using Tab and Enter.

ktwe on 11 Sep 2017

👍1

Works when using the Up/Down keys, but not with mouse cursor.

mweinelt on 11 Sep 2017

Same issue here, i can open the menu, but can't click anything. Browser is also Chrome 61.0.3163.79
Arrow keys are working in the menu.

Edit: Also checked with Firefox 55, same issue here.

nilsrb on 12 Sep 2017

If i delete the element:

div class="dropdown-backdrop" /div

from rendered html, it works.

Maybe some overlay issue?

mengine23 on 12 Sep 2017

@mengine23 yes, it seems so. Properly an Chrome issue... working on a workaround...

martini on 12 Sep 2017

@martini i don't know what this element is used for, or if the z-positioning is mandatory for it. maybe setting z-index to a negative value could help?

mengine23 on 12 Sep 2017

It's fixed in develop & stable. It would be nice to get feedback if it's also working on you side.

Packages are on the way: https://packager.io/gh/zammad/zammad/builds/2406 ETA about 17:30

martini on 12 Sep 2017

Works on my iPad in Chrome and Safari and on my android in Chrome! Thanks!

babakkazemi on 12 Sep 2017

👍1

Works for me in Chrome! Thanks for your fast response!

ktwe on 12 Sep 2017

👍1

Works for me too in Chrome, thanks a lot good fast job!

Johannes-GitHub on 12 Sep 2017

👍1

Works! Thanks!

nilsrb on 13 Sep 2017

👍1

Works also here. Thanks!

Julian0o on 13 Sep 2017

👍1

I really don't understand if this is closed or not. We can't use Zammad on touch devices. All the dropdowns doesn't work. Nothing happens when the user presses an item in the dropdown.

nonameolsson on 26 Sep 2018

@nonameolsson The original issue was fixed and the users confirmed it as fixed. So the issue was closed. If you have issues using Zammad on touch devices please open a new issue and if possible attach screenshots and mark the spots. This would help a lot.

Regards
Johannes

hanneshal on 31 Oct 2018

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