Osticket: client search is not working with keywords 1.10

Created on 9 May 2017  ·  4Comments  ·  Source: osTicket/osTicket

Prerequisites

  • [x] Can you reproduce the problem in a fresh installation of the "develop" branch?

Description

Client search is not working.
Searching for Ticketnumber works
Seraching for keywords does not work.

Steps to Reproduce

  1. install new 1.10 Version (or dev, same result)
  2. create som tickets
  3. Login as a Client
  4. Search for keyword: nothing happens
    search110

Versions

version110

picture markus4000

Most helpful comment

does someone else have the same problem?

picture markus4000 on 20 May 2017
👍6

All 4 comments

does someone else have the same problem?

markus4000 picture markus4000 on 20 May 2017
👍6

I also have the same problem....

capture

Please help...

djmrsmith picture djmrsmith on 23 May 2017

Hello!

We also have this problem, it has bothered us a lot. If anyone can help, thanks!

2017-06-10 09_37_36-osticket __ painel de controle do administrador

alexandremota picture alexandremota on 10 Jun 2017

It should work, if you change line 373 in "include/class.search.php".
case 'TicketModel' should be case 'Ticket'

  switch ($criteria->model) {
        case false:
        case 'TicketModel': // <- Change 'TicketModel' to 'Ticket'
            if ($addRelevance) {
Bald-Rick picture Bald-Rick on 8 Dec 2018
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