Please verify all of the below before submitting:
Help
menu.Picking the right issue category is really important. Each category (Export
, General error
, Import
, Key generation
, Question
) has different instructions for gathering the data necessary required to resolve the issue you are experiencing
The error report is important; it gives me your current BBT settings and a copy of the problematic reference as a test case so I can best replicate your problem. Without it, I'm effectively blind.
Report ID:
6UQDDQXE-euc
Expected behavior:*
**Actual behavior:
Hi, I use Zotero between computers.
I use BetterBibtex plugin. I have my library on two computers
While on Mac for different non-paper entries I have citekeys like zotero-1234, the same entries on windows have non-defined citekeys (citekeys appear as �)
How I could solve that?
It looks like you did not upload an debug report. The debug report is important; it gives @retorquere your current BBT settings and a copy of the problematic reference as a test case so he can best replicate your problem. Without it, @retorquere is effectively blind. Debug reports are useful for both bug analysis and enhancement requests; in the case of export enhancements, I need the copy of the references you have in mind.
This request is much more likely than not to apply to you, too, _even if you think it unlikely_, and even if it does not, there's no harm in sending a debug log that turns out to be unnecessary. @retorquere will more often than not just end up saying "please send a debug log first". Let's just skip over the unnecesary delay this entails. Sending a debug log is very easy:
If your issue relates to how BBT behaves around a specific reference(s), such as citekey generation or export, select at least one of the problematic reference(s), right-click it, and submit an BBT debug report from that popup menu. If the problem is with export, please do include a sample of what you see exported, and what you expected to see exported for these references.
If the issue does not relate to references and is of a more general nature, generate an debug report by restarting Zotero with debugging enabled (Help -> Debug Output Logging -> Restart with logging enabled), reproducing your problem, and selecting "Send Better BibTeX debug report..." from the help menu.
Once done, you will see a debug ID in red. Please post that debug id in the issue here.
Thank you!
You've missed point 7.
You've missed point 7.
Thanks, I just updated my initial post.
:robot: this is your friendly neighborhood build bot announcing test build 5.2.53.6961 ("fallback needs a postfix")
Install in Zotero by downloading test build 5.2.53.6961, opening the Zotero "Tools" menu, selecting "Add-ons", open the gear menu in the top right, and select "Install Add-on From File...".
6961 should fix the problem.
I installed test build and it works!
Thanks for the confirmation, I've scheduled a new release.
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