Zammad: Selecting of Organisation for new users is broken @ 2.3

Created on 1 Feb 2018 · 3Comments · Source: zammad/zammad

Infos:

Used Zammad version: 2.3
Installation method (source, package, ..):
Operating system: Ubuntu 16.04
Database + version: -
Elasticsearch version:-
Browser + version:-

Expected behavior:

When adding a User over the Webinterface, I get an suggestion for the "Organisation" to select

Actual behavior:

I don't get the suggestion, I have to enter the Organization manually
It's also the same effect, when a Agent creates a ticket for an user -> not able to search for the Users.

Steps to reproduce the behavior:

Try to create a new user.

Yes I'm sure this is a bug and no feature request or a general question.

question

Source

minions1291

👍1

All 3 comments

Hi, in my installation this works fine. Are you sure that elasticsearch works correctly?

systemctl status elasticsearch

Should help you figuring it out.

moellert on 1 Feb 2018

❤1

Hi, thanks for the reply
` elasticsearch.service - LSB: Starts elasticsearch
Loaded: loaded (/etc/init.d/elasticsearch; bad; vendor preset: enabled)
Active: active (exited) since Thu 2018-02-01 00:34:47 CET; 15h ago
Docs: man:systemd-sysv-generator(8)
Tasks: 0
Memory: 0B
CPU: 0

Feb 01 00:34:47 zammad-prod systemd[1]: Starting LSB: Starts elasticsearch...
`
You are right, Elastic isn't working. Where do I get the logs from elastic? I don't find stuff in production.log.
Thanks

minions1291 on 1 Feb 2018

Got the soution! It's a bug at ubuntu 16.04 (see https://discuss.elastic.co/t/cant-start-elasticsearch-with-ubuntu-16-04/48730)
How to fix it:

It seems that to get Elasticsearch to run on 16.04 you have to set START_DAEMON to true on /etc/default/elasticsearch. It comes commented out by default, and uncommenting it makes Elasticsearch start again just fine.
(From the ES forum)
Then run:
chown -R elasticsearch:elasticsearch /var/lib/elasticsearch/
systemctl restart elasticsearch.service

Thanks to @moellert for the hint!

minions1291 on 1 Feb 2018

🎉1

Was this page helpful?

0 / 5 - 0 ratings