Zammad: apt๋ฅผ ํ†ตํ•œ Zammad์˜ Ubuntu 18.04 ์„ค์น˜ ์‹คํŒจ

์— ๋งŒ๋“  2018๋…„ 05์›” 06์ผ  ยท  31์ฝ”๋ฉ˜ํŠธ  ยท  ์ถœ์ฒ˜: zammad/zammad

์ •๋ณด:

  • ์ค‘๊ณ  Zammad ๋ฒ„์ „: 2.4.0
  • ์„ค์น˜ ๋ฐฉ๋ฒ•(์†Œ์Šค, ํŒจํ‚ค์ง€, ..): ํŒจํ‚ค์ง€
  • ์šด์˜ ์ฒด์ œ: ์šฐ๋ถ„ํˆฌ 18.04
  • ๋ฐ์ดํ„ฐ๋ฒ ์ด์Šค + ๋ฒ„์ „: ๋ชจ๋‘
  • Elasticsearch ๋ฒ„์ „: ๋ชจ๋‘
  • ๋ธŒ๋ผ์šฐ์ € + ๋ฒ„์ „: ๋ชจ๋‘

์˜ˆ์ƒ๋˜๋Š” ๋™์ž‘:

Zammad ์„ค์น˜ ์‹œ์ž‘

์‹ค์ œ ํ–‰๋™:

libreadline6๊ณผ ๊ฐ™์€ ์ข…์†์„ฑ์ด ๋ˆ„๋ฝ๋˜์–ด ์„ค์น˜๊ฐ€ ๋ถˆ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.

๋™์ž‘์„ ์žฌํ˜„ํ•˜๋Š” ๋‹จ๊ณ„:

์„ค๋ช…์„œ์—์„œ์™€ ๊ฐ™์ด Zammad๋ฅผ ์„ค์น˜ํ•ด ๋ณด์‹ญ์‹œ์˜ค.

third party issue

๊ฐ€์žฅ ์œ ์šฉํ•œ ๋Œ“๊ธ€

@crohr
๋‹ค์‹œ ํ•œ๋ฒˆ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค :-)

@TeraNovaLP
ํ…Œ์ŠคํŠธ ํ•ด์ฃผ์„ธ์š”!

wget -qO- https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
sudo wget -O /etc/apt/sources.list.d/zammad.list \
  https://dl.packager.io/srv/zammad/zammad/develop/installer/ubuntu/18.04.repo
sudo apt-get update
sudo apt-get install zammad

๋ชจ๋“  31 ๋Œ“๊ธ€

๋ฌธ์„œ์˜ ์ฒซ ๋ฒˆ์งธ ์ค„.

ํ˜„์žฌ Ubuntu 16.04๋ฅผ ์ง€์›ํ•ฉ๋‹ˆ๋‹ค.

๊ทธ๋Ÿฌ๋‚˜ ์„ค์น˜๊ฐ€ ์ตœ์‹  Ubuntu OS์—์„œ ์ž‘๋™ํ•˜์ง€ ์•Š๋Š”๋‹ค๋Š” ๊ฒƒ์„ ์•„๋Š” ๊ฒƒ์ด ์ข‹์Šต๋‹ˆ๋‹ค.

๋‹ค์Œ์œผ๋กœ ์ˆ˜์ •ํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. https://github.com/zammad/zammad/commit/d596389c15cb6e69d1f02e64817c99568441d28a

ํŽธ์ง‘: ๋ถˆํ–‰ํžˆ๋„ ํ˜„์žฌ ์ž‘๋™ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์กฐ์‚ฌํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค: https://packager.io/gh/zammad/zammad/builds/3041/logs/ubuntu-18.04

์ด ํ’€ ์š”์ฒญ์„ ๋”ฐ๋ฅด๊ณ  ์‹ถ์„ ์ˆ˜๋„ ์žˆ์Šต๋‹ˆ๋‹ค. https://github.com/crohr/pkgr/pull/144

@monotek ๋น ๋ฅธ ์กฐ์‚ฌ์— ๊ฐ์‚ฌ๋“œ๋ฆฝ๋‹ˆ๋‹ค.

์†Œ์Šค ์„ค์น˜๋Š” 1804์—์„œ ์ž‘๋™ํ•ฉ๋‹ˆ๋‹ค.

์•ˆ๋…•ํ•˜์„ธ์š”, Packager.io์˜ Zammad ์ €์žฅ์†Œ์— ๋Œ€ํ•ด ์šฐ๋ถ„ํˆฌ 18.04๊ฐ€ ํ™œ์„ฑํ™”๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ํŒจํ‚ค์ง€๋Š” ๋‹ค์Œ ํ‘ธ์‹œ์—์„œ ๋นŒ๋“œ๋˜์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

@crohr
๋‹ค์‹œ ํ•œ๋ฒˆ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค :-)

@TeraNovaLP
ํ…Œ์ŠคํŠธ ํ•ด์ฃผ์„ธ์š”!

wget -qO- https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
sudo wget -O /etc/apt/sources.list.d/zammad.list \
  https://dl.packager.io/srv/zammad/zammad/develop/installer/ubuntu/18.04.repo
sudo apt-get update
sudo apt-get install zammad

์•„๋ฌด๋„ ๊ทธ๊ฒƒ์ด ์ž‘๋™ํ•˜๋Š”์ง€ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๊นŒ?
ํ‹ฐ์ผ“์„ ๋Š๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.

@monotek ๋‚ด์ผ ํ…Œ์ŠคํŠธ

@monotek ์„ค์น˜๋Š” ์ž˜๋˜์ง€๋งŒ "initctl"์ด ์—†๊ธฐ ๋•Œ๋ฌธ์— ์‘์šฉ ํ”„๋กœ๊ทธ๋žจ์ด ์‹œ์ž‘๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.

์‹ค์ œ ์„ค์น˜ ๋˜๋Š” ๋„์ปค ์ปจํ…Œ์ด๋„ˆ์—์„œ ์‹œ๋„ํ–ˆ์Šต๋‹ˆ๊นŒ?

์‹ค์ œ ์„ค์น˜์—์„œ ํ…Œ์ŠคํŠธํ–ˆ์Šต๋‹ˆ๋‹ค.

๋ฌธ์ œ๋Š” systemd ๋Œ€์‹  upstart๋ฅผ ์‚ฌ์šฉํ•ด์•ผ ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•˜๋Š” pkgr์— ์žˆ์Šต๋‹ˆ๋‹ค.
๋‚˜๋Š” ๊ทธ๊ฒƒ์„ ์ˆ˜์ •ํ•˜๊ธฐ ์œ„ํ•ด ํ’€ ์š”์ฒญ์„ ๋งŒ๋“ค์—ˆ์Šต๋‹ˆ๋‹ค: https://github.com/crohr/pkgr/pull/148

pr์ด ๋ณ‘ํ•ฉ๋˜๊ณ  ์ƒˆ ํŒจํ‚ค์ง€๊ฐ€ ๋นŒ๋“œ๋ฉ๋‹ˆ๋‹ค.
๋‹ค์‹œ ์‹œ๋„ํ•ด ์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๊นŒ?

์ง€๊ธˆ ์ž‘๋™ํ•ฉ๋‹ˆ๋‹ค :-)
๋‹ซ์€.

์•ˆ๋…•ํ•˜์„ธ์š”,

๋ฐฉ๊ธˆ Ubuntu 18.04์— zammad๋ฅผ ์„ค์น˜ํ•ด ๋ณด์•˜์Šต๋‹ˆ๋‹ค. @TeraNovaLP๊ฐ€ ์–ธ๊ธ‰ํ•œ ๋ฌธ์ œ๊ฐ€ ์—ฌ์ „ํžˆ ์กด์žฌํ•จ์„ ์•Œ๋ ค๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. "sudo apt-get install zammad"๋กœ ์„ค์น˜ํ•˜๋ ค๊ณ  ํ•˜๋ฉด ์‹œ์ž‘๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.

# Starting Zammad Job for zammad.service failed because the control process exited with error code. See "systemctl status zammad.service" and "journalctl -xe" for details.

๊ทธ๋ฆฌ๊ณ  journalctl์—์„œ ๋‹ค์Œ๊ณผ ๊ฐ™์ด ๋งํ•ฉ๋‹ˆ๋‹ค.

Unit zammad.service has begun starting up. Jun 06 13:06:38 XXX systemd[1]: zammad.service: Control process exited, code=exited status=127 Jun 06 13:06:38 XXX zammad[27107]: This job runs via upstart, invoking upstart now... Jun 06 13:06:38 XXX zammad[27107]: /etc/init.d/zammad: 4: exec: initctl: not found Jun 06 13:06:38 XXX systemd[1]: zammad.service: Failed with result 'exit-code'. Jun 06 13:06:38 XXX sudo[27104]: pam_unix(sudo:session): session closed for user root Jun 06 13:06:38 XXX systemd[1]: Failed to start zammad.service.

์•ˆ์ •์ ์œผ๋กœ ์‚ฌ์šฉํ•˜๊ฑฐ๋‚˜ repo๋ฅผ ๊ฐœ๋ฐœํ•ฉ๋‹ˆ๊นŒ?

์•ˆ๋…•ํ•˜์„ธ์š”,

๊ฐœ๋ฐœ ๋ฆฌํฌ์ง€ํ† ๋ฆฌ(https://dl.packager.io/srv/zammad/zammad/develop/installer/ubuntu/18.04.repo)๋ฅผ ์‚ฌ์šฉํ–ˆ์Šต๋‹ˆ๋‹ค. ๋‚˜๋Š” ๊ธฐ๋ณธ์ ์œผ๋กœ ์œ„์—์„œ ๋‹น์‹ ์˜ ๋‹จ๊ณ„๋ฅผ ๋”ฐ๋ž์Šต๋‹ˆ๋‹ค.

ํ™•์ธํ–ˆ์Šต๋‹ˆ๋‹ค.

@crohr
https://packager.io์— ๋ณ€๊ฒฝ ์‚ฌํ•ญ์ด ์žˆ์Šต๋‹ˆ๊นŒ?

@monotek ์€ ๊ธฐ๋ณธ pkgr ๋ฒ„์ „์„ ์—‰๋ง์œผ๋กœ

๋‹ค์‹œ ํ•œ ๋ฒˆ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค! ๐Ÿ˜˜

์•ˆ์ •์ ์œผ๋กœ ๋นŒ๋“œํ•˜๊ณ  ํŒจํ‚ค์ง€๋ฅผ ๊ฐœ๋ฐœํ–ˆ์Šต๋‹ˆ๋‹ค.
ํ…Œ์ŠคํŠธ ํ•ด์ฃผ์„ธ์š”...

์ง€๊ธˆ ์ž‘๋™ํ•ฉ๋‹ˆ๋‹ค!

๊ฐ์‚ฌ ํ•ด์š”

ํ”ผ๋“œ๋ฐฑ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค ๐Ÿ˜€

์ €๋„ ๋ฐฉ๊ธˆ ํ…Œ์ŠคํŠธํ•ด๋ดค์Šต๋‹ˆ๋‹ค. ์ €์—๊ฒŒ๋„ ํšจ๊ณผ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค!

๋…ธ๋ ฅ์— ๊ฐ์‚ฌ๋“œ๋ฆฝ๋‹ˆ๋‹ค!

์ง€๊ธˆ์€ ์ผ์ด์•ผ
๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค !!

๋ฌธ์„œ์—์„œ ์—ฌ์ „ํžˆ 18.04 ํ˜ธํ™˜์„ฑ์— ๋Œ€ํ•œ ๋‹จ์–ด๋ฅผ ์‚ญ์ œํ•˜์ง€ ์•Š๋Š” ์ด์œ ๊ฐ€ ์žˆ์Šต๋‹ˆ๊นŒ?

์•„๋งˆ๋„ ์ถ”๊ฐ€ํ•˜๋Š” ๊ฒƒ์„ ์žŠ์—ˆ๊ธฐ ๋•Œ๋ฌธ์ผ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํ’€ ๋ฆฌํ€˜์ŠคํŠธ๋ฅผ ๋ณด๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค ๐Ÿ˜

์‚ฌ์‹ค ๋‚˜๋Š” docker ์„ค์น˜๋กœ ๊ฐ”๊ธฐ ๋•Œ๋ฌธ์— ๋ฌธ์„œ์˜ ๊ทธ ๋ถ€๋ถ„์— ๊ฐ€์น˜๋ฅผ ๊ฐ€์ ธ์˜ฌ ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค. ์ฃ„์†กํ•ฉ๋‹ˆ๋‹ค.

๋ฐฉ๊ธˆ Ubuntu 18.04๋กœ ์ƒˆ๋กœ์šด ๋””์ง€ํ„ธ ํ•ด์–‘ ๋ฐฉ์šธ์„ ์‹œ์ž‘ํ–ˆ๋Š”๋ฐ ํƒ„๋ ฅ์  ๊ฒ€์ƒ‰์„ ์ฐพ์„ ์ˆ˜ ์—†๊ธฐ ๋•Œ๋ฌธ์— ์ž‘๋™ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 18.04.3 LTS
Release:    18.04
Codename:   bionic
sudo apt-get install zammad
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 zammad : Depends: elasticsearch but it is not installable
E: Unable to correct problems, you have held broken packages.

ํƒ„๋ ฅ์  ๊ฒ€์ƒ‰ ์ €์žฅ์†Œ( https://www.digitalocean.com/community/tutorials/how-to-install-and-configure-elasticsearch-on-ubuntu-18-04-de )๋ฅผ ์ถ”๊ฐ€ํ•œ ํ›„์—๋งŒ ์ž‘๋™ํ•ฉ๋‹ˆ๋‹ค.

@h0jeZvgoxFepBQ2C ๋‹ซํžŒ ๋ฌธ์ œ๋ฅผ ๊ฐ€๋กœ
์ด๊ฒƒ์€ ๊ธฐ์ˆ ์ ์ธ ์งˆ๋ฌธ์ด๋ฏ€๋กœ ์ด ์ €์žฅ์†Œ์— ๊ฒŒ์‹œ ํ•˜์ง€ ๋ง๊ณ  ๋Œ€์‹  ์ปค๋ฎค๋‹ˆํ‹ฐ(https://community.zammad.org)๋ฅผ ์‚ฌ์šฉํ•˜์‹ญ์‹œ์˜ค.

์ƒ์šฉ ๋“ฑ๊ธ‰ ์ง€์›์ด ํ•„์š”ํ•œ ๊ฒฝ์šฐ https://zammad.com/pricing#selfhosted ์—์„œ ์ž์„ธํ•œ ์ •๋ณด๋ฅผ ์ฐพ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
์ด ์ €์žฅ์†Œ๋ฅผ ์กฐ์šฉํ•˜๊ฒŒ ํ•˜๊ธฐ ์œ„ํ•ด ์ง€๊ธˆ ์ด ๋ฌธ์ œ๋ฅผ ์ž ๊ทธ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

ํŽธ์ง‘: ๋˜ํ•œ ๋ฌธ์„œ์—๋Š” ์ข…์†์„ฑ๊ณผ ํ•ด๊ฒฐ ๋ฐฉ๋ฒ•์— ๋Œ€ํ•ด ๋ช…ํ™•ํ•˜๊ฒŒ ์„ค๋ช…๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค.

์šฐ๋ฆฌ ๋ฌธ์„œ์—๋„ ์ด๋ ‡๊ฒŒ ์–ธ๊ธ‰๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค ;-)

์ฐธ์กฐ: https://docs.zammad.org/en/latest/install/ubuntu.html

์ด ํŽ˜์ด์ง€๊ฐ€ ๋„์›€์ด ๋˜์—ˆ๋‚˜์š”?
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