It should be Header Small (20px) instead of Large (24px)

The reason it doesn't say "Try Again" is because 9x% of people who hit this screen will be blocked by the rate-limiter. In which case, trying again will do nothing.

@ryanarndtcm do you prefer we have the user open their email client for [email protected] with this "Contact support" button or prefer we send them to a URL somewhere (e.g. FAQs)?

Also wondering if we should have two buttons – one for trying again and the other for support.

I would be cool with adding a link to FAQ, or just straight up telling them they've been rate-limited. I had a hard time coming up with copy around rate limiting, which is why I went with this generic approach.

I would think its better to go for hte FAQs. If a user doesnt use the
default mail client it opens it up and it can be annoying imho. Then the
FAQ can have a "if you would like to know more please email
[email protected]"

On Fri, Mar 6, 2020 at 6:31 PM Hank Stoever notifications@github.com
wrote:

I would be cool with adding a link to FAQ, or just straight up telling
them they've been rate-limited. I had a hard time coming up with copy
around rate limiting, which is why I went with this generic approach.

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It appears we don't have a FAQ item yet for this error state, so we should create one and link to it directly from here so the user lands somewhere actually useful. That item should explain the possibilities for encountering this error so perhaps they can realize which one applies to their case.

@jasperjansz Let's modify this design in the meantime to include both options: one for contacting support directly and another for viewing the new FAQ item.

@jasperjansz can you link the Figma designs here?

Figma: https://www.figma.com/file/aXnNi8MOmN3CDrVwaDXXuqX3/Authenticator?node-id=7615%3A93235

@jasperjansz Let's add the "Try again" button to the "too many registrations" variant with copy guidance to hit the button only once you've changed networks.

https://www.figma.com/file/aXnNi8MOmN3CDrVwaDXXuqX3/Authenticator?node-id=7615%3A93287

This is working as expected