Zammad: bulk action is not executed for a pending-state

Created on 6 Apr 2018  ·  3Comments  ·  Source: zammad/zammad

Infos:

  • Used Zammad version: 2.4.x
  • Installation method (source, package, ..): hosted version
  • Browser + version: Chrome Version 65.0.3325.181

Expected behavior:

  • In a bulk action, the pending status should be set and provided with a comment.

Actual behavior:

  • After you have set the settings for the desired bulk action and click on "update", the message "Bulk action executed" appears. Nevertheless, the field for the collective action settings remains and the settings have not been made.

Steps to reproduce the behavior:

  • Create 2 new tickets (status open/new, owner optional)

Then select both tickets in an overview and change settings:
z. B. Status = wait for close, priority = normal, group = equal, owner = equal

You can still confirm, but you can't update it afterwards when you have the opportunity to add a comment. Nothing's going to happen. In some cases, however, "Collection actions completed" appears at the top. However, the changes to the tickets were not applied.

The behavior could be traced with different users, on different clients and in different browsers.

Issue regarding T#1017304

bug bulk prioritised by payment verified

All 3 comments

Verfied:
bildschirmfoto 2018-04-05 um 16 53 15

@mrflix

bulk_action_and_pending_time

It's implemented for Zammad 2.5.

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