Zammad: Ticket visibility, Email and Twitter settings should be in Admin Interface.

Created on 4 Oct 2017 · 3Comments · Source: zammad/zammad

Infos:

Used Zammad version: 2.1
Used Zammad installation source: (source, package, ...) Packager.io Package
Operating system: Debian 8
Browser + version: all

Expected behavior:

Ticket visibility, Email and Twitter settings should be in Admin Interface and not in the Ticket in the up right
For us Admins aren't "Agents" so they can't see any Ticket, and this Admin setting is never displayed.

Actual behavior:

It's only displayed if an Admin opens a Ticket and looks in the up right on the Settings Button.
It's not available in Admin Interface under "Tickets" where it imho should be.

enhancement personal settingmenu proposal

Source

jaykijay

👍3

Most helpful comment

grafik

Hi, here is a Screenshot from the settings i mean. I think they all should be available in Admin Interface and not in a Ticket.

jaykijay on 4 Oct 2017

👍4

All 3 comments

Hi @jaykijay,
I'm sorry but what exactly do you need?

Ticket visibility, Email and Twitter settings should be in Admin Interface

I don't understand this, maybe you could attach a screenshot to clarify things.

Thank you

Hannes

hanneshal on 4 Oct 2017

grafik

Hi, here is a Screenshot from the settings i mean. I think they all should be available in Admin Interface and not in a Ticket.

jaykijay on 4 Oct 2017

👍4

I found this confusing too. The way it looks now, I originally assumed that this was a user setting where each user could decide for himself e.g. whether he prefers full quote or not. But in truth it's a global setting that affects all users, and it would probably be far more consistent to move it to the admin area.

The label "personal settings/menu" might actually be wrong here, because these aren't personal settings at all :)